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Lost or Stolen Card

If your card is missing or you think it's been stolen, act now. Every minute counts — and we're here to help you lock it down fast.

Act immediately — don't wait

If you believe your card was stolen or your account has been compromised, call us right away at 213-340-5102. We can freeze your card instantly while you're on the phone.

Do these five things, in this order.

Follow these steps and your money stays protected — even if your card is already being used by someone else.

  1. Freeze your card in the app Open the Alpine Bank mobile app, go to Card Controls, and tap Freeze Card. Takes about 10 seconds.
  2. Call us to report it Call 213-340-5102 and tell us the card is lost or stolen. We'll cancel it and issue a replacement.
  3. Review recent transactions Check your account for charges you don't recognize. Flag anything suspicious so we can dispute it.
  4. Update your automatic payments Once your new card arrives, update any subscriptions or autopay tied to the old card number.
  5. File a police report if stolen If the card was stolen — not just lost — file a report. It helps with disputes and identity protection.
Lost or stolen card
24/7 Card Support
213-340-5102
Freeze, cancel, or replace a card any time — day or night.
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Need more help?

Our fraud prevention guide covers what to do if your card was already used, and how to protect yourself going forward.

Fraud Prevention Guide Back to Resources